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RETURNS & CLAIMS

Returns

As a private consumer purchasing products from Wärtsilä Concept store, you have a 14-days withdrawal period under the terms of the Swedish Distance and Doorstep Selling Act. This means that you are entitled to cancel your purchase by informing GEP W Promoshop of this within 14 days of receiving the order confirmation. Any products that have to be sent back have to be in undamaged and re-sellable condition.

The return terms are not valid if the item has been personalized or modified to meet your specific requirements. You will, however, have to pay for the return transport to GEP W Promoshop’s warehouse in Habo, Sweden, if the items have been delivered to you.

When cancelling your purchase according to the Swedish Distance and Doorstep Selling Act, you will receive a full refund of the product and freight expenses to the credit or debit card used to purchase the item provided that the products are in re-sellable condition.

Please follow the steps below in order to make a return:

1. You must always contact GEP W Promoshop’s customer service at: customerservice@gepcg.se first to let us know you need to return the goods. You have to contact us within 14 days from receiving your order confirmation.

2. Fill in the return & claims form (found at the end of this section) and send it to our customer support.

3. Make sure all products are undamaged, in their original packaging and in re-sellable condition for us to accept the return.

4. Send the goods to the address in the return form. You will pay for any freight costs for the returning goods. The goods should be sent within 14 days from contacting our customer support with the reclamation.

Returns & Claims form

Damaged products or incorrect deliveries – Claims

You are always entitled to complain about faults in products within a reasonable period after you noticed or should have noticed the fault. If you want to submit a claim concerning a fault in a product that you have ordered, you must contact GEP W Promoshop as soon as possible after discovering the fault.

Please follow the steps below in order to make a claim:

1. Fill in the return & claims form (found at the bottom of this page) and send to GEP W Promoshop customer service at customerservice@gepcg.se as soon as possible after receiving your delivery.

2. Please provide images showing the damage

3. In order for GEP W Promoshop to make a correct evaluation and fully accept your claim we need you to keep the product, product packaging and transport packaging until the claim is finalized.

We will inspect products that have been returned for faults and wear and, if GEP W Promoshop establishes that the claim is valid we will replace the defect product with a new product, rectify the fault or refund the purchase price. We aim to send out new or repaired products within 30 days of receiving the claim, but this can take longer, depending on the type of product that the claim relates to.

GEP W Promoshop reserves the right to refuse a claim if the product is not faulty under the terms of the Swedish Consumer Sales Act or another relevant act. In the case of claims, we follow the guidelines provided by the Swedish National Board for Consumer Disputes (ARN).

GEP W Promoshop will pay the return shipping costs for claims that have been accepted, if we wish to have the products in return. Products which are being returned must be packed carefully and preferably in the original packaging, in order to prevent any damage.

Returns & Claims form